A Bitcoin OTC Trading Desk
We handle large Bitcoin transactions directly, securely, and with a real specialist assigned to your account from the first call to final settlement.
A direct, secured alternative to public crypto exchanges
CustomersChain LLC is a FinCEN-registered Money Services Business (Registration No. 31000320266825). Established in 2023, we operate as an over-the-counter (OTC) Bitcoin trading desk based in the United States. Our business address is 947 Enterprise Dr, Suite I, Sacramento, CA 95825.
We handle secure, direct cryptocurrency transactions for individuals and businesses who prefer not to use public exchanges. Instead of placing orders on an open market, clients work directly with a dedicated specialist. This removes order books, eliminates withdrawal limits, and avoids automated systems between you and your transaction.
Our service supports both small and high-volume trades. Transactions start from $500, making it accessible for retail clients while still meeting the needs of investors and institutions.
Security and control define how we operate. Every transaction is settled directly to the client’s personal wallet. We do not take custody of customer funds, ensuring full ownership of assets throughout the entire process.
FinCEN Registered MSB · Reg. No. 31000320266825 · Est. 2023
Built for clients moving serious capital
Business Owners
Moving retained earnings or business capital. We understand business account wires and entity documentation.
Retirees & Established Professionals
Allocating savings or retirement funds. You get clear guidance, a real person to speak to, and no confusing platform to navigate.
First-Time Buyers
Never used a crypto exchange and have no intention of starting. We manage the full process from wire to wallet.
From first contact to Bitcoin in your wallet
1
Contact Us
Reach out by phone or through the contact form.
2
Verify Your Identity
All clients complete KYC verification and an onboarding review during account setup, allowing them to be cleared for transactions of any size.
3
Fill out your trade request form and provide the transaction details to begin your order.
4
Review your final quote and confirm the transaction before settlement begins.
5
How your funds are handled
We Do Not Hold Your Crypto
Your fiat is held at FV Bank during settlement. Once your trade executes, Bitcoin moves directly to your private wallet. Nothing is held after delivery.
Pre-Funded Settlement Model
You send fiat first. The price is confirmed. Settlement executes. That sequence does not change. No assets are held beyond trade completion.
KYC & AML Compliance
Identity verification is required for every client before any transaction. We are a FinCEN registered MSB and maintain all required compliance documentation.
Banking Guidance Included
Large wire transfers can trigger compliance reviews at traditional banks. Our specialists help you prepare the documentation your bank needs before you initiate the wire.
See the full process before you commit to anything larger
New clients are welcome to start with a small transaction. A $500 test trade gives you the complete experience: how we communicate, how the process runs, and how settlement lands in your wallet.
$500
Minimum first trade
$0
Fee on first transaction
$100M+
Settled since 2023
How we operate on every transaction
Accountability
A specialist is assigned to your account. You will always know who is handling your transaction and you will always be able to reach them directly.
Transparency
You receive a clear, all-in price before confirming. There are no fees added after the fact and no ambiguity about what you are paying.
Compliance
Every transaction operates within full regulatory requirements. KYC and AML verification is mandatory. We are a registered MSB and we take that responsibility seriously.
Consistency
The process works the same way every time, for every client, at every transaction size. Same-day settlement is standard, not a special arrangement.
1000+
Happy Clients
$500,000,000
Trades Volume
5000+
Ready to get started?
Reach out through the contact form or call us directly. A specialist will walk you through the full process and confirm everything before you move any funds.