WHAT ARE COOKIES?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.
This Cookie Policy explains how CustomersChain LLC (“CustomersChain,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on our website and services.
TYPES OF COOKIES WE USE
1. ESSENTIAL COOKIES (Always Active)
These cookies are necessary for our website to function properly. They enable core functionality such as security, account access, and basic features. You cannot opt out of these cookies.
Examples:
- Session cookies: Keep you logged in during your visit
- Authentication cookies: Verify your identity and prevent unauthorized access
- Security cookies: Detect fraud and abuse
- Load balancing cookies: Distribute traffic across our servers
Duration: Session cookies (deleted when you close your browser) or up to 24 hours
2. ANALYTICS COOKIES (Can Be Disabled)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
What we use:
- Google Analytics: Tracks page views, session duration, bounce rates, and user navigation patterns
- Internal analytics: Monitors platform performance and usage trends
What we learn:
- Which pages are most visited
- How long users stay on pages
- What features are used most
- Where users are located (general geographic area)
- What devices and browsers are used
Duration: Up to 2 years
Opt-out: https://tools.google.com/dlpage/gaoptout
3. FUNCTIONAL COOKIES (Can Be Disabled)
These cookies remember your preferences and choices to provide a more personalized experience.
Examples:
- Language preferences
- Display settings (dark mode, font size)
- Notification preferences
- Previously entered information in forms
Duration: Up to 1 year
4. ADVERTISING COOKIES (Not Currently Used)
We do not currently use advertising or marketing cookies. If we implement these in the future, we will update this Cookie Policy and obtain your consent where required by law.
OTHER TRACKING TECHNOLOGIES
Web Beacons (Pixels)
Small invisible images embedded in emails or web pages that help us track:
- Email open rates
- Whether links were clicked
- Page load times
Local Storage
HTML5 local storage that saves data in your browser for:
- Saving your preferences
- Improving load times
- Offline functionality (if available)
Log Files
Our servers automatically record:
IP addresses
- Browser types
- Access times
- Pages viewed
- Referring URLs
HOW TO CONTROL COOKIES
Browser Settings
You can control and delete cookies through your browser settings:
Google Chrome:
- Click Menu (three dots) > Settings
- Click “Privacy and security” > “Cookies and other site data”
- Choose your preferred settings
Mozilla Firefox:
- Click Menu > Settings
- Click “Privacy & Security”
- Adjust cookie settings under “Cookies and Site Data”
Safari:
- Click Safari > Preferences
- Click “Privacy”
- Adjust cookie settings
Microsoft Edge:
- Click Menu (three dots) > Settings
- Click “Cookies and site permissions”
- Adjust cookie settings
Opt-Out Tools
Google Analytics: https://tools.google.com/dlpage/gaoptout
Network Advertising Initiative: http://www.networkadvertising.org/choices/
Digital Advertising Alliance: http://www.aboutads.info/choices/
Mobile Devices
iOS: Settings > Safari > Block All Cookies
Android: Settings > Site Settings > Cookie
WHAT HAPPENS IF YOU DISABLE COOKIES?
Essential Cookies: If you block essential cookies, you may not be able to:
- Log in to your account
- Use core features of our services
- Complete transactions
- Access secure areas of the website
Non-Essential Cookies: Disabling these will not prevent you from using our services, but may result in:
- Less personalized experience
- Having to re-enter preferences
- Some features not working as intended
THIRD-PARTY COOKIES
Some cookies are placed by third-party services that appear on our pages:
Google Analytics: Privacy Policy at https://policies.google.com/privacy
We do not control these third-party cookies. Please review the privacy policies of these services for more information.
DO NOT TRACK SIGNALS
Some browsers have a “Do Not Track” (DNT) feature that signals to websites that you don’t want to be tracked.
Currently, there is no industry standard for how to respond to DNT signals.
Our website does not currently respond to DNT signals, but you can control tracking through the methods described in this Cookie Policy.
COOKIES AND PERSONAL DATA
Information collected through cookies may be considered personal data under certain privacy laws (such as GDPR and CCPA).
How we protect cookie data:
- Stored securely with encryption
- Accessed only by authorized personnel
- Retained only as long as necessary
- Subject to our Privacy Policy
For more information about how we handle personal data, see our Privacy Policy at https://customerschain.com/privacy-policy/.
UPDATES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in:
- Technology we use
- Legal requirements
- Our business practices
We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending email notifications (for significant changes)
Your continued use of our website after changes means you accept the updated Cookie Policy.
COOKIE TABLE
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| session_id | Essential | Maintains your login session | Session |
| csrf_token | Essential | Protects against security attacks | Session |
| auth_token | Essential | Verifies your identity | 24 hours |
| _ga | Analytics | Google Analytics – visitor tracking | 2 years |
| _gid | Analytics | Google Analytics – session tracking | 24 hours |
| language_pref | Functional | Remembers your language choice | 1 year |
| theme_mode | Functional | Remembers dark/light mode preference | 1 year |
This table is illustrative. Actual cookies may vary.