Get My Free Trade

Terms and conditions

All transactions are final and cannot be reversed. Cryptocurrency transactions are permanent. Any fraudulent, mistaken, or unauthorised transaction may lead to a permanent loss of funds, with no way to recover them.

We are not responsible or liable for any unauthorised, mistaken, or accidental transactions made by you or by anyone else using your account.

[!IMPORTANT] Never send cryptocurrency to someone you do not trust, know, or have not met in person.

By continuing to use our services (CustomersChain Inc), you confirm that you accept these terms of service. You also confirm that you fully own and control the cryptocurrency wallet you choose to use with our services.

We do not provide cryptocurrency wallet services, and we do not offer custody of fiat or cryptocurrency assets.

Table of Contents

1. AGREEMENT TO TERMS

1.1 Binding Agreement

These Terms of Service (“Terms”) are a binding agreement between CustomersChain Inc (“Company,” “we,” “us,” or “our”) and you, the user. By accessing our services or web portals

By accessing, registering for, or using our OTC trading platform and services (the “Services”), you agree that you have read, understood, and accepted all of the terms and conditions contained herein, as well as our Privacy Policy, Security & Compliance Policy, and Risk Disclosure Statement, all of which are incorporated by reference into these Terms.

If you do not agree to these Terms of Service, you must not access or use the Services.

1.2 Eligibility Requirements

To use the Services, you must:

  • Be at least 18 years of age or the age of majority in your state, province, territory, or country of residence, whichever is greater
  • Have the legal capacity to enter into binding contracts under applicable law
  • Not be located in, under the control of, or a national or resident of any country, state, or jurisdiction where the Services would be illegal or where CustomersChain is not licensed to operate
  • Not be listed on any U.S. or international sanctions list, including but not limited to the U.S. Treasury Department’s Specially Designated Nationals (SDN) list
  • Not be using the Services on behalf of any government entity, unless expressly authorized in writing by CustomersChain
  • Be able to provide all required identification and documentation for KYC/AML compliance
  • Have a valid bank account and/or cryptocurrency wallet that you fully own and control

You are solely responsible for ensuring that your use of the Services complies with all applicable federal, state, local, and international laws and regulations.

1.3 Updates to Terms

CustomersChain reserves the right to update, modify, or amend these Terms at any time and for any reason, in our sole discretion.

Material changes to these Terms will be communicated to you via:

  • Email notification to your registered email address
  • Platform notification upon login
  • Prominent notice on our website

We will provide at least seven (7) calendar days’ advance notice for material changes that adversely affect your rights or obligations. However, we may implement changes immediately without advance notice if required by law, for security reasons, or to address urgent operational issues.

By continuing to access or use the Services after any such changes become effective, you agree that you are acknowledging your acceptance of the updated Terms and that you agree to be bound by the Terms then in effect.

If you do not agree to the updated Terms, you must immediately cease using the Services and may close your account in accordance with Section 16 of these Terms.

1.4 Additional terms and policies

In addition to these terms, your use of the services is also governed by the following policies:

  • Privacy policy: explains how we collect, use, store, and protect your personal information
  • Security and compliance policy: outlines our security measures, kyc/aml procedures, and regulatory compliance approach
  • Risk disclosure statement: explains the key risks involved in cryptocurrency trading
  • Fee schedule: lists all applicable fees and charges, which may be updated from time to time
  • Social media disclosure: explains how we communicate and share information on social media platforms
  • SMS terms of service: sets out the rules for receiving service-related messages via SMS
  • Cookies policy: explains how cookies and similar technologies are used on our website

These documents are incorporated by reference and form part of the agreement between you and CustomersChain. If there is any conflict between these Terms and any other policy, these Terms shall control unless explicitly stated otherwise.

2. DEFINITIONS

For purposes of these Terms, the following definitions apply:

  • “Account”: Your registered user account with CustomersChain that allows you to access and use the Services.
  • “AML”: Anti-Money Laundering laws, regulations, and industry standards designed to prevent financial crimes.
  • “Business Day”: Monday through Friday, excluding U.S. federal holidays and bank holidays. A Business Day begins at 9:00 AM Eastern Time (ET) and ends at 5:00 PM ET.
  • “Cryptocurrency” or “Digital Asset”: Bitcoin (BTC), Ethereum (ETH), or any other blockchain-based digital asset supported by CustomersChain, as listed on our platform from time to time.
  • “CustomersChain” or “Company”: CustomersChain  and its affiliates, subsidiaries, officers, directors, employees, agents, and representatives.
  • “Fiat Currency”: Government-issued currency such as United States Dollars (USD), Euros (EUR), British Pounds (GBP), or other traditional currencies.
  • “KYC”: Know Your Customer procedures and requirements for identity verification and due diligence.
  • “Legal Action”: Any subpoena, restraining order, writ of attachment or execution, levy, garnishment, search warrant, seizure warrant, court order, regulatory inquiry, investigation, or similar legal process.
  • “Market Price” or “Quoted Price”: The price for cryptocurrency determined by CustomersChain based on multiple factors including real-time market rates, liquidity, order size, market volatility, risk assessment, settlement timing, and operational costs.
  • “OTC” or “Over-the-Counter”: Private, off-exchange trading of cryptocurrencies, typically involving large transaction sizes and negotiated pricing.
  • “Services”: All OTC trading services, platforms, tools, and features provided by CustomersChain, including quote generation, trade execution, settlement coordination, and customer support.
  • “Trade” or “Transaction”: A completed exchange of cryptocurrency for fiat currency or vice versa, executed through the Services.
  • “Trade Request”: Your formal request to buy or sell cryptocurrency through our OTC Services, submitted via our platform or authorized communication channels.
  • “User,” “You,” or “Your”: Any individual or entity that creates an Account or uses the Services.
  • “Wallet”: A cryptocurrency wallet (hardware, software, or custodial) used to send, receive, and store digital assets.

Disclaimer

All cryptocurrency prices displayed on this platform are indicative market prices only. These prices are provided for informational purposes and do not constitute a final buy or sell quote.

The actual price at which a transaction is executed may differ due to market volatility, liquidity conditions, fees, spreads, or timing of execution.

By using this platform, you acknowledge and agree that displayed prices may not reflect the final transaction price, and the platform shall not be held liable for any differences between displayed market prices and executed trade prices.

3. SCOPE OF SERVICES

3.1 Nature of OTC Trading Services

CustomersChain operates an OTC trading desk that facilitates private, off-exchange transactions in Bitcoin and other supported digital assets. Our Services include:

  • Quote Generation: Providing competitive pricing based on current market conditions and order specifications
  • Trade Execution: Facilitating the exchange of cryptocurrency for fiat currency or vice versa
  • Settlement Coordination: Managing the transfer of assets between parties
  • Compliance Services: Conducting KYC/AML screening and transaction monitoring
  • Customer Support: Providing assistance throughout the trading process

CustomersChain acts solely as a service provider and intermediary.

We do not provide investment advice, portfolio management, financial planning, tax advice, or legal counsel.

3.2 No Custodial Services

IMPORTANT: CustomersChain does NOT act as a custodian of digital assets or fiat currency.

All cryptocurrency transfers are:

  • Peer-to-peer between you and counterparties
  • Mediated by licensed and regulated third-party custodians or payment processors, where applicable
  • Subject to blockchain confirmation times and banking processing schedules

You are solely responsible for:

  • Maintaining control and security of your cryptocurrency wallets
  • Ensuring your wallets are compatible with the digital assets you are trading
  • Safeguarding your private keys and wallet credentials
  • Understanding how to properly send and receive cryptocurrency

CustomersChain cannot recover lost, stolen, or incorrectly sent cryptocurrency.

We have no ability to reverse blockchain transactions or retrieve funds sent to incorrect addresses.

3.3 Supported Assets

CustomersChain currently supports trading in the following digital assets:

  • Bitcoin (BTC)
  • [Additional supported cryptocurrencies will be listed on our platform]

We reserve the right to add or remove supported assets at any time, in our sole discretion, with or without notice. Factors influencing our decision include regulatory requirements, market liquidity, security considerations, and operational feasibility.

3.4 Geographic Availability and Restrictions

Services are NOT available in the following jurisdictions:

  • Regions subject to comprehensive U.S. or international sanctions
  • Jurisdictions where cryptocurrency trading is prohibited by local law
  • States or territories where CustomersChain is not licensed or authorized to operate

It is your sole responsibility to ensure that your use of the Services complies with all applicable laws in your jurisdiction.

CustomersChain may restrict or terminate access to users in certain jurisdictions at any time, with or without notice, to comply with legal or regulatory requirements.

3.5 Service Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, including:

  • Trading hours and availability
  • Supported cryptocurrencies
  • Minimum and maximum trade sizes
  • Fee structures
  • Platform features and functionality

We will make reasonable efforts to provide advance notice of material changes, but we may implement changes immediately if necessary for legal, regulatory, security, or operational reasons.

The Services may be temporarily unavailable due to:

  • Scheduled maintenance
  • System upgrades
  • Security incidents
  • Force majeure events (see Section 19.8)
  • Regulatory actions or legal requirements

CustomersChain shall not be liable for any losses, damages, or inconvenience resulting from service interruptions, modifications, or discontinuations.

4. ACCOUNT CREATION & VERIFICATION

4.1 Registration Process

To access the Services, you must create an Account by providing accurate, complete, and current information, including:

For Individual Users:

  • Full legal name (as it appears on government-issued identification)
  • Date of birth
  • Residential address (P.O. Boxes not accepted)
  • Email address
  • Phone number
  • Social Security Number (SSN) or Tax Identification Number (TIN)
  • Country of citizenship
  • Country of residence
  • Occupation and employer information
  • Source of funds for trading
  • Expected trading volume and frequency

For Business/Corporate Users:

  • Legal entity name and type (corporation, LLC, partnership, etc.)
  • Business address
  • Employer Identification Number (EIN) or equivalent
  • Incorporation documents and certificates
  • Ownership structure and Ultimate Beneficial Owner (UBO) information
  • Information for all persons with 25% or greater ownership
  • Information for all authorized representatives and signatories
  • Business purpose and description of activities
  • Source of funds for trading
  • Expected trading volume and frequency

You agree to provide true, accurate, current, and complete information during the registration process and to update your information promptly if it changes.

4.2 KYC/AML Compliance

CustomersChain is required by law to verify the identity of all users and monitor transactions for suspicious activity.

As part of our KYC/AML compliance program, you must submit:

For Individuals:

  • Government-issued photo identification (passport, driver’s license, or national ID card)
  • Proof of residential address dated within the last 90 days (utility bill, bank statement, or government correspondence)
  • Selfie photograph for liveness verification
  • Additional documentation as requested based on risk assessment

For Businesses:

  • Articles of incorporation or equivalent formation documents
  • Operating agreement or bylaws
  • Certificate of good standing
  • Business licenses
  • Ownership and control structure documentation
  • Government-issued photo ID and proof of address for all UBOs and authorized signatories
  • Additional documentation as requested based on risk assessment

Third-Party Verification Services:

We utilize third-party identity verification and screening services, which may include:

  • Identity document verification
  • Biometric facial recognition
  • Sanctions and watchlist screening
  • Politically Exposed Persons (PEP) screening
  • Adverse media monitoring

By using the Services, you consent to these verification processes and agree to the terms and privacy policies of our third-party service providers.

4.3 Ongoing Monitoring and Enhanced Due Diligence

CustomersChain conducts ongoing monitoring of all accounts and transactions. We may periodically request updated documentation or additional information to:

  • Verify that your information remains current and accurate
  • Conduct enhanced due diligence (EDD) for high-risk users or large transactions
  • Comply with regulatory requirements
  • Investigate suspicious or unusual activity
  • Respond to legal or regulatory inquiries

You agree to promptly provide all requested information and documentation within the timeframe specified by CustomersChain, typically within 24-72 hours.

Failure to provide requested documentation may result in:

  • Suspension of trading privileges
  • Freezing of pending transactions
  • Termination of your Account
  • Reporting to the relevant authorities as required by law

4.4 Account Security

You are solely responsible for:

  • Maintaining the confidentiality of your Account credentials (username, password, two-factor authentication codes)
  • All activities that occur under your Account, whether authorized or not
  • Ensuring that no unauthorized person accesses your Account

You must immediately notify CustomersChain if you believe:

  • Your Account has been compromised or accessed without authorization
  • Your Account credentials have been lost or stolen
  • Any unauthorized transactions have occurred

CustomersChain is not responsible for any loss or damage arising from unauthorized access to your Account if you fail to maintain adequate security or fail to promptly notify us of a security breach.

4.5 Account Restrictions

You agree that you will NOT:

  • Create more than one Account without prior written authorization from CustomersChain
  • Share your Account credentials with any other person
  • Allow any other person to access or use your Account, even with your permission
  • Use another person’s Account to conduct transactions
  • Assign or transfer your Account to any other person
  • Use the Services on behalf of any third party without proper authorization and disclosure
  • Provide false, misleading, or inaccurate information during registration or at any time
  • Use automated systems, bots, or scripts to access the Services without prior written authorization

Violation of these restrictions may result in immediate suspension or termination of your Account and may constitute fraud or other criminal activity.

4.6 Right to Refuse Service

We reserve the absolute right, in our sole discretion, to:

  • Refuse to open an Account for any person or entity
  • Suspend or terminate any Account at any time
  • Refuse to execute any trade or transaction
  • Limit transaction sizes or trading volume

We may exercise these rights for any reason not prohibited by law, including but not limited to:

  • Inability to verify your identity
  • Failure to comply with KYC/AML requirements
  • Suspicion of fraudulent, illegal, or prohibited activity
  • Violation of these Terms
  • Legal or regulatory requirements
  • Risk management considerations
  • Operational or business reasons

5. TRADING PROCESS & EXECUTION

5.1 Initiating a Trade Request

To initiate a trade, you must submit a Trade Request through one of the following authorized channels:

  • Online Platform: Secure web-based trading interface
  • Email: support@customerschain.com (using your registered email address)
  • Phone: sms: +1 (213) 290-4501 or call: +1 (213) 444-3192 (during Business Hours)
  • Encrypted Messaging: [Specify if available, e.g., Signal, WhatsApp]

Your Trade Request must include:

  • Type of transaction (Buy or Sell)
  • Cryptocurrency type and amount
  • Desired fiat currency (if applicable)
  • Settlement preferences (bank wire, ACH, cryptocurrency wallet)
  • Your cryptocurrency wallet address (for receives) – MUST BE ACCURATE
  • Destination bank account information (for fiat settlements)
  • Any special instructions or timing requirements
  • Confirmation that you have read and accept these Terms

You are solely responsible for the accuracy and completeness of all information provided in your Trade Request.

5.2 Quote Generation and Pricing

Upon receiving your Trade Request, CustomersChain will generate a quote based on:

  • Real-time market conditions across multiple exchanges and liquidity sources
  • Order size and liquidity availability
  • Current market volatility and risk assessment
  • Settlement currency and method
  • Timing and urgency of execution
  • Prevailing network fees (gas fees, mining fees)
  • Our operational costs and service fees
  • Counterparty availability and pricing

Quotes are time-sensitive and typically valid for 30-60 seconds to 5 minutes, depending on market conditions.

The quoted price represents the total all-in price you will pay (for purchases) or receive (for sales), inclusive of our service fees unless otherwise explicitly stated.

CustomersChain reserves the right to:

  • Decline to provide a quote for any reason
  • Modify or withdraw a quote at any time before you accept it
  • Provide different quotes for different order sizes or settlement methods
  • Adjust pricing based on your verification status, trading history, or risk profile

5.3 Quote Acceptance and Trade Confirmation

To accept a quote, you must:

  1. Confirm your acceptance within the time period specified in the quote (typically 30 seconds to 5 minutes)
  2. Verify all trade details are correct, including:
    • Cryptocurrency type and amount
    • Price and total fiat amount
    • Wallet addresses
    • Bank account information
    • Settlement timeline
  3. Provide any additional required information or documentation
  4. Acknowledge that the transaction is final and irreversible once executed

Our trading team may contact you via phone or email to verbally confirm critical details, including:

  • The cryptocurrency wallet address you provided
  • The total transaction amount
  • Settlement instructions
  • Your authorization to proceed

This confirmation process is designed to prevent errors and fraud. If the information you provide during confirmation does not match your Trade Request or our records, we may decline to proceed with the transaction.

We disclaim any liability for damages caused by:

  • Your failure to respond to confirmation requests in a timely manner
  • Your unavailability to be contacted
  • Providing inaccurate wallet addresses or bank account information
  • Miscommunication or misunderstanding during the confirmation process

You are advised to thoroughly review all information before confirming a trade.

5.4 Settlement Process and Timing

For Cryptocurrency Purchases (You are buying cryptocurrency):

  1. You initiate a wire transfer or ACH payment to CustomersChain’s designated bank account
  2. Upon receipt and verification of your payment (typically within 1-2 Business Days for wires, 3-5 Business Days for ACH)
  3. CustomersChain transfers the cryptocurrency to your specified wallet address
  4. Blockchain confirmation times vary by network (typically 10-60 minutes for Bitcoin)

For Cryptocurrency Sales (You are selling cryptocurrency):

  1. You transfer cryptocurrency to the wallet address provided by CustomersChain
  2. Upon receipt of required blockchain confirmations (typically 1-6 confirmations depending on the asset)
  3. CustomersChain initiates a wire transfer or ACH payment to your designated bank account
  4. Funds typically arrive within 1-2 Business Days for domestic wires, 3-5 Business Days for international wires or ACH

Typical settlement timeline: 1-2 Business Days from trade confirmation, subject to:

  • Receipt and verification of your payment or cryptocurrency
  • Completion of any required compliance reviews
  • Banking system processing times
  • Blockchain network congestion and confirmation times
  • Holidays and weekends (settlement may be delayed)

5.5 Expedited Settlement

If you require faster settlement, you may request expedited processing by contacting us immediately at;

  • sms: +1 (213) 290-4501
  • call: +1 (213) 444-3192

Expedited settlement:

  • May be available for an additional fee (quoted at time of request)
  • Is subject to availability and operational feasibility
  • Is not guaranteed and is provided at CustomersChain’s sole discretion
  • May still be subject to blockchain confirmation times and banking hours

5.6 Blockchain Confirmation Requirements

Cryptocurrency transactions require confirmation on the blockchain network. Confirmation times depend on:

  • Network congestion and transaction volume
  • Gas fees or mining fees paid (higher fees generally result in faster confirmation)
  • The specific cryptocurrency (Bitcoin confirmations typically take 10-60 minutes; Ethereum 1-15 minutes)
  • Blockchain protocol upgrades or forks

In most cases, blockchain confirmations are completed within 1-2 hours, but this is not guaranteed and may take significantly longer during periods of network congestion.

Depending on your wallet provider, you may have the ability to increase the gas/mining fee to accelerate confirmations. CustomersChain is not responsible for delays caused by insufficient fees or network congestion.

5.7 Transaction Limits

CustomersChain may impose minimum and maximum transaction limits, which may vary based on:

  • Your account verification level
  • Your trading history with CustomersChain
  • The cryptocurrency being traded
  • Current market liquidity
  • Regulatory requirements
  • Risk management considerations

We reserve the right to modify these limits at any time, in our sole discretion, with or without notice.

Use of multiple accounts, wallets, or other persons’ information to circumvent transaction limits is strictly prohibited and will result in immediate account suspension and potential legal action.

6. CONFIRMATIONS, TIMING, AND PRICING

6.1 Price Volatility and Market Risk

IMPORTANT: Cryptocurrency prices are extremely volatile and can change rapidly, sometimes by 10% or more within minutes.

The price quoted to you at the time of your Trade Request may differ from the price at the time of settlement due to:

  • Market fluctuations
  • Changes in supply and demand
  • News events and market sentiment
  • Delays in payment processing or blockchain confirmations
  • Network congestion affecting transaction timing

Your final price is locked in at the time you accept our quote, not at the time of settlement, subject to successful completion of the trade.

However, if there are significant delays caused by you (such as failure to send payment promptly or providing incorrect information), CustomersChain reserves the right to:

  • Requote the transaction at current market prices
  • Cancel the transaction
  • Charge additional fees to account for market risk

6.2 Definition of Market Price

“Market Price,” “Price,” or “Quoted Market Price” as used in these Terms or as communicated by CustomersChain refers to the price determined by CustomersChain to be reasonable based on multiple factors, including but not limited to:

  • Live spot prices from major cryptocurrency exchanges
  • Liquidity depth and order book analysis
  • Current market volatility and trading volume
  • Third-party fees (banking fees, network fees, intermediary fees)
  • Potential market fluctuation within the settlement period
  • Risk premium for price volatility
  • Cost of capital and operational expenses
  • Size of the transaction (larger transactions may receive better pricing)
  • Settlement timing and urgency
  • Our service fees and profit margin
  • CustomersChain’s sole managerial discretion

The Market Price quoted by CustomersChain may differ from prices displayed on public exchanges because our OTC service provides additional value, including personalized service, large trade execution, settlement coordination, and risk management.

6.3 Price Changes and Requotes

CustomersChain reserves the right to change the quoted price or refuse to honor a previous quote if:

  • Market conditions have materially changed since the quote was provided
  • The quote has expired (quotes are typically valid for 30 seconds to 5 minutes)
  • There is a significant delay in your acceptance or payment
  • We discover an error in the original quote
  • There are technical issues affecting pricing data
  • Regulatory or legal requirements necessitate a change

If we change a quote or refuse to honor a previous quote, we will notify you and provide you with the option to:

  • Accept the new quote
  • Decline and cancel the transaction
  • Request a new quote

6.4 Right to Refuse or Cancel Transactions

CustomersChain has the absolute right, in our sole discretion, to:

  • Refuse any Trade Request for any reason not prohibited by law
  • Cancel any pending transaction at any time before final settlement
  • Modify transaction terms, including price and timing
  • Decline to requote a transaction after an initial quote expires

Reasons we may refuse or cancel a transaction include, but are not limited to:

  • Inability to verify your identity or transaction details
  • Suspicion of fraudulent, illegal, or prohibited activity
  • Failure to comply with KYC/AML requirements
  • Insufficient liquidity or counterparty availability
  • Significant market volatility or disruption
  • Technical or operational issues
  • Legal or regulatory requirements
  • Risk management concerns
  • Your violation of these Terms

If we cancel a transaction after receiving your payment, we will return your funds in accordance with Section 8 (Return of Funds), minus any applicable fees.

7. FEES AND CHARGES

7.1 Service Fees

CustomersChain charges fees for facilitating OTC trades. Our fees are typically included in the quoted price (spread-based pricing) but may also be charged separately as an explicit percentage or flat fee.

Fee Structure:

  • Transaction Fee: Between 0.25% and 5.00% of the transaction value, depending on:
    • Trade size (larger trades typically receive lower fees)
    • Settlement method and speed
    • Market conditions and volatility
    • Your trading history and relationship with CustomersChain
    • Asset type and liquidity

All fees will be clearly disclosed to you before you accept a quote.

7.2 Third-Party Fees

In addition to our service fees, you are responsible for paying all third-party fees associated with your transaction, including but not limited to:

  • Bank Wire Fees: Charged by your bank and our bank for sending and receiving wire transfers
  • ACH Fees: Charged by banks for ACH transfers (if applicable)
  • International Wire Fees: Additional fees for cross-border transactions
  • Network Fees: Blockchain transaction fees (gas fees, mining fees) paid to miners or validators to process cryptocurrency transactions (varies widely by network and congestion)
  • Intermediary Bank Fees: Fees charged by correspondent banks for international transfers
  • Currency Conversion Fees: If converting between different fiat currencies

These third-party fees are not controlled by CustomersChain and may change without notice. We will make reasonable efforts to estimate these fees, but the actual amounts may vary.

7.3 Return of Funds Fees

If a transaction is canceled or funds must be returned to you for any reason (see Section 8), you are responsible for all associated fees, including:

  • Wire transfer fees for returning your funds
  • Cryptocurrency network fees for returning digital assets
  • Any losses incurred due to market price changes between the original transaction and the return

CustomersChain is authorized to deduct these fees from the amount returned to you.

7.4 Fee Changes

We reserve the right to change our fee structure at any time. Material changes to fees will be communicated to users with at least seven (7) days’ notice.

However, fees for a specific transaction are locked in at the time you accept our quote and will not change for that transaction, except as described in Section 6.3.

7.5 Fee Transparency

CustomersChain is committed to transparent pricing. Before you accept any quote, we will provide:

  • The total amount you will pay (for purchases) or receive (for sales)
  • A breakdown of our service fees (if charged separately)
  • Estimated third-party fees (subject to change)
  • The net amount of cryptocurrency or fiat you will receive

If you have questions about our fees, please contact our team at;

8. RETURN OF FUNDS

8.1 Return of Funds Triggers

CustomersChain may return your funds (fiat currency or cryptocurrency) to you if any of the following “Return of Funds Triggers” occur:

  1. Unconfirmed Trade Details: If you fail to respond to our confirmation request or provide written confirmation of trade details within 24 hours of our request.
  2. User-Initiated Cancellation: If you cancel a transaction after sending payment but before we have executed the trade.
  3. Incomplete Documentation: If we request additional KYC/AML documentation and you fail to provide all requested documents within the specified timeframe (typically 24-72 hours).
  4. Failed Compliance Review: If you submit requested documentation but it is insufficient, fraudulent, or cannot pass our compliance review.
  5. Unresponsive User: If we cannot contact you or you fail to respond to requests for information within 24-72 hours.
  6. Regulatory or Legal Requirements: If we are required by law or regulation to return funds.
  7. Risk Management Decision: If we determine, in our sole discretion, that proceeding with the transaction would pose unacceptable risk.
  8. Technical or Operational Issues: If technical problems prevent us from executing the transaction.
  9. Incorrect or Invalid Information: If you provide incorrect wallet addresses, bank account details, or other information that makes it impossible to complete the transaction.
  10. Market Disruption: If extraordinary market conditions make it impossible or imprudent to execute the transaction.

8.2 Return Process and Fees

You acknowledge and agree that you are responsible for all fees associated with returning funds, including but not limited to:

  • Bank wire transfer fees (outgoing and incoming)
  • ACH fees
  • International wire fees
  • Cryptocurrency network fees (gas fees, mining fees)
  • Currency conversion fees
  • Market price changes or losses

CustomersChain is authorized to deduct these fees from the amount returned to you.

For example:

  • If you send us a $100,000 wire transfer and the transaction is canceled, and the total fees for returning the wire are $75, you will receive $99,925.
  • If you send us 1.0 BTC and the transaction is canceled, and the network fee to return the BTC is 0.0005 BTC, you will receive 0.9995 BTC.

We are not responsible for reimbursing any fees incurred through your financial institution or wallet provider.

8.3 Timeline for Returns

We will make commercially reasonable efforts to return funds promptly, typically within:

  • 1-3 Business Days for domestic wire transfers
  • 3-7 Business Days for international wire transfers
  • 3-5 Business Days for ACH transfers
  • 1-2 hours for cryptocurrency (subject to blockchain confirmation times)

However, returns may be delayed due to:

  • Banking system processing times
  • Compliance or legal review
  • Blockchain network congestion
  • Intermediary bank delays
  • Weekends and holidays

8.4 Unclaimed Funds

If we are unable to return funds to you because:

  • Your bank account information is incorrect or no longer valid
  • Your cryptocurrency wallet address is invalid or inaccessible
  • You are unresponsive and we cannot locate you
  • You refuse to accept the return

We will hold the funds for ninety (90) days and make reasonable efforts to contact you. After ninety (90) days, if you have not claimed the funds, we may:

  • Continue to hold the funds subject to applicable unclaimed property laws
  • Report and remit the funds to the appropriate government authority as unclaimed property
  • Deduct ongoing holding and administrative fees

9. USER OBLIGATIONS AND RESPONSIBILITIES

9.1 Compliance with Laws

You agree that you will comply with all applicable federal, state, local, and international laws and regulations in your use of the Services, including but not limited to:

  • Anti-Money Laundering (AML) laws
  • Know Your Customer (KYC) requirements
  • Economic sanctions regulations
  • Tax reporting and payment obligations
  • Securities laws
  • Consumer protection laws
  • Privacy and data protection laws

You represent and warrant that you will NOT use the Services for any illegal or unauthorized purpose.

9.2 Accuracy of Information

You agree to:

  • Provide true, accurate, current, and complete information at all times
  • Promptly update your Account information if it changes
  • Ensure that all wallet addresses, bank account details, and other transaction information provided are correct and complete
  • Respond truthfully to all inquiries from CustomersChain

Providing false or misleading information is a material breach of these Terms and may constitute fraud.

9.3 Account Security and Confidentiality

You are responsible for:

  • Maintaining the security and confidentiality of your Account credentials
  • Using b, unique passwords
  • Enabling two-factor authentication (if available)
  • Not sharing your Account credentials with anyone
  • Protecting your devices from malware and unauthorized access
  • Logging out of your Account when not in use
  • Monitoring your Account for unauthorized activity

You must immediately notify CustomersChain if:

  • You suspect unauthorized access to your Account
  • Your credentials have been lost or stolen
  • You notice any suspicious activity

Contact us immediately at:

9.4 Wallet Security and Control

You represent and warrant that:

  • You fully own and control any cryptocurrency wallet you use with the Services
  • You have not and will not use a wallet owned or controlled by any third party
  • You are capable of securely managing your private keys
  • You understand the risks of losing access to your wallet
  • You will not hold CustomersChain responsible for any loss of access to your wallet or funds

CustomersChain is not responsible for:

  • Lost or stolen private keys
  • Cryptocurrency sent to incorrect addresses
  • Wallet malfunctions or security breaches
  • Incompatibility between your wallet and the cryptocurrency being sent
  • Funds sent to deprecated or unsupported wallet addresses

9.5 Cooperation with Investigations

You agree to fully cooperate with CustomersChain and law enforcement authorities in any investigation of:

  • Suspected fraudulent, illegal, or prohibited activity
  • Potential violations of these Terms
  • Legal or regulatory inquiries
  • Compliance reviews

This cooperation includes:

  • Providing additional documentation upon request
  • Responding promptly to inquiries
  • Allowing access to relevant transaction records
  • Participating in interviews if necessary

9.6 Tax Obligations

You are solely responsible for determining and fulfilling all tax obligations arising from your use of the Services.

This includes but is not limited to:

  • Income taxes on trading gains
  • Capital gains or losses reporting
  • Sales or use taxes (if applicable)
  • Reporting requirements under FATCA, FBAR, or other regulations

CustomersChain may provide you with transaction history and tax reporting forms (such as Form 1099) as required by law, but we do not provide tax advice.

You should consult with a qualified tax professional regarding your specific tax obligations.

10. PROHIBITED ACTIVITIES

You agree that you will NOT use the Services to engage in, facilitate, or support any of the following prohibited activities:

10.1 Illegal Activities

  • Money laundering or terrorist financing
  • Drug trafficking or narcotics-related transactions
  • Human trafficking or exploitation
  • Fraud, theft, or embezzlement
  • Sanctions evasion or dealings with sanctioned persons or entities
  • Tax evasion or filing false tax returns
  • Any activity prohibited by federal, state, local, or international law

10.2 Unauthorized Use

  • Using another person’s Account without authorization
  • Sharing your Account credentials with third parties
  • Creating multiple Accounts to circumvent transaction limits
  • Using automated systems, bots, or scripts without authorization
  • Accessing or attempting to access systems or data without authorization
  • Reverse engineering or attempting to discover the source code of our platform

10.3 Market Manipulation and Fraud

  • Engaging in market manipulation, wash trading, or spoofing
  • Providing false or misleading information to CustomersChain
  • Misrepresenting your identity or affiliations
  • Using stolen funds, fraudulent payment methods, or compromised accounts
  • Structuring transactions to evade reporting requirements
  • Front-running or insider trading (if applicable)

10.4 Prohibited Industries and High-Risk Activities

CustomersChain reserves the right to refuse service to businesses or individuals involved in:

  • Unlicensed money transmission or financial services
  • Online gambling or casinos (where prohibited)
  • Adult entertainment or pornography
  • Sale of controlled substances or drug paraphernalia
  • Weapons or explosives
  • Pyramid schemes or multi-level marketing (in certain cases)
  • High-risk investment schemes
  • Any industry deemed high-risk for AML/CTF purposes

10.5 Abuse of the Platform

  • Spamming or harassing CustomersChain employees or other users
  • Attempting to defraud or deceive CustomersChain
  • Interfering with the operation of the Services
  • Introducing viruses, malware, or harmful code
  • Attempting to gain unauthorized access to our systems
  • Violating the intellectual property rights of CustomersChain or others

10.6 Consequences of Prohibited Activities

If we determine, in our sole discretion, that you have engaged in any prohibited activity, we may:

  • Immediately suspend or terminate your Account
  • Freeze or block your funds pending investigation
  • Cancel pending transactions
  • Report your activity to law enforcement or regulatory authorities
  • Pursue legal action against you
  • Cooperate fully with any government investigation
  • Permanently ban you from using the Services

You will be liable for any losses, damages, or costs incurred by CustomersChain as a result of your prohibited activities.

11. MATERIAL RISK DISCLOSURES

IMPORTANT: Trading cryptocurrencies involves significant financial risk. You may lose some or all of your investment.

By using the Services, you acknowledge that you understand and accept the following material risks:

11.1 Cryptocurrency Volatility and Market Risk

  • Extreme Price Volatility: Cryptocurrency prices can fluctuate dramatically in short periods, sometimes gaining or losing 10%, 20%, or even 50% of their value in a single day.
  • No Guarantees: Past performance is not indicative of future results. There is no guarantee that any cryptocurrency will maintain or increase in value.
  • Total Loss Possible: The value of any cryptocurrency could drop to zero, resulting in total loss of your investment.
  • Market Manipulation: Cryptocurrency markets may be subject to manipulation, pump-and-dump schemes, and other fraudulent activities.
  • Lack of Market Depth: Some cryptocurrencies have limited liquidity, which can exacerbate price volatility and make it difficult to exit positions.

11.2 Regulatory and Legal Risk

  • Uncertain Legal Status: The legal and regulatory status of cryptocurrencies varies widely by jurisdiction and is subject to change without notice.
  • Regulatory Changes: New laws or regulations could prohibit, restrict, or heavily regulate cryptocurrency ownership, trading, or use, potentially making your holdings worthless or inaccessible.
  • Taxation Changes: Tax treatment of cryptocurrencies may change, potentially resulting in unexpected tax liabilities.
  • Government Seizure: Governments may seize or confiscate cryptocurrencies under certain circumstances.
  • Jurisdictional Restrictions: You may lose access to the Services if your jurisdiction changes its laws or if CustomersChain can no longer operate in your area.

11.3 Technology and Security Risk

  • Cybersecurity Threats: Cryptocurrency networks, exchanges, and wallets are vulnerable to hacking, phishing, malware, ransomware, and other cyberattacks.
  • Wallet Loss: If you lose access to your wallet (e.g., by losing your private keys or forgetting your password), your cryptocurrency may be permanently unrecoverable.
  • Smart Contract Bugs: Some cryptocurrencies rely on smart contracts, which may contain bugs or vulnerabilities that could result in loss of funds.
  • Network Forks: Blockchain networks may undergo forks, creating competing versions of the cryptocurrency and potentially affecting value.
  • 51% Attacks: Some blockchain networks could be vulnerable to 51% attacks, allowing malicious actors to reverse transactions or double-spend.

11.4 Operational and Counterparty Risk

  • Counterparty Default: In OTC transactions, there is a risk that the counterparty may fail to fulfill their obligations.
  • Exchange or Platform Failure: Cryptocurrency exchanges, wallets, and platforms may fail, become insolvent, or cease operations, potentially resulting in loss of funds.
  • Custodial Risk: If you use a third-party custodial wallet, you are relying on that custodian to safeguard your assets, and there is a risk of loss due to custodian insolvency, fraud, or mismanagement.
  • Service Interruptions: The Services may be unavailable due to maintenance, technical issues, cyberattacks, or other causes.

11.5 Liquidity Risk

  • Limited Liquidity: OTC markets may have less liquidity than public exchanges, meaning you may not be able to buy or sell cryptocurrency at your desired price or volume.
  • Inability to Exit: During periods of market stress or regulatory uncertainty, it may be difficult or impossible to sell your cryptocurrency.
  • Price Slippage: Large orders may experience significant price slippage, meaning the execution price differs materially from the quoted price.

11.6 Irreversibility of Transactions

  • No Chargebacks: Unlike credit card transactions, cryptocurrency transactions cannot be reversed or charged back once confirmed on the blockchain.
  • No Recourse for Errors: If you send cryptocurrency to the wrong address or in the wrong amount, it is generally impossible to recover.
  • Fraud and Scams: If you are defrauded or fall victim to a scam, your cryptocurrency is likely unrecoverable.

11.7 Lack of Consumer Protections

  • No FDIC or SIPC Insurance: Cryptocurrency holdings are not insured by the FDIC, SIPC, or any other government or private insurance program.
  • No Guaranteed Compensation: If CustomersChain or any third-party service provider fails, there is no guarantee that you will recover your funds.
  • Limited Legal Recourse: Legal protections for cryptocurrency holders are limited and evolving.

11.8 No Financial Advice

  • Not Investment Advice: CustomersChain does not provide financial, investment, legal, or tax advice.
  • No Recommendations: We do not recommend whether you should buy, sell, or hold any particular cryptocurrency.
  • Your Own Research: You are solely responsible for conducting your own due diligence and making informed decisions.

11.9 Acknowledgment of Risk

By using the Services, you:

  • Confirm that you have sufficient knowledge, experience, and financial resources to understand and bear the risks of cryptocurrency trading
  • Acknowledge that you are voluntarily participating in OTC transactions at your own risk
  • Accept full responsibility for all outcomes resulting from your trading decisions
  • Agree that CustomersChain is not responsible for any losses you incur
  • Understand that you could lose all of your investment

IF YOU DO NOT UNDERSTAND THESE RISKS OR ARE NOT COMFORTABLE ACCEPTING THEM, YOU SHOULD NOT USE THE SERVICES.

12. LEGAL AND REGULATORY COMPLIANCE

12.1 KYC/AML Compliance

CustomersChain is committed to preventing money laundering, terrorist financing, and other financial crimes. We maintain a comprehensive AML compliance program that includes:

  • Customer identification and verification (KYC)
  • Ongoing monitoring of transactions
  • Sanctions and watchlist screening
  • Suspicious activity reporting (SAR)
  • Record keeping and reporting
  • Employee training and awareness

You agree to fully cooperate with all KYC/AML requirements and to provide all requested information and documentation.

12.2 Legal Actions and Government Requests

If CustomersChain is served with a subpoena, court order, restraining order, writ of attachment or execution, levy, garnishment, search warrant, seizure warrant, regulatory inquiry, or any other legal process relating to you, your Account, or your use of the Services (“Legal Action”), we will comply with that Legal Action and all law enforcement or regulatory requests.

We may:

  • Freeze or place a hold on your Account or funds
  • Provide information about you or your transactions to authorities
  • Terminate your access to the Services
  • Deliver funds or cryptocurrency to government authorities as required by law

We will not have any liability to you for complying with any Legal Action, including but not limited to:

  • Failure to complete your requested transactions
  • Restricting access to your Account or funds
  • Disclosing information about you
  • Delivering funds to authorities

You may be responsible for any fees or expenses we incur in responding to a Legal Action, including reasonable attorneys’ fees and our internal costs.

12.3 Holds and Freezes

We may place a hold on your Account or funds if:

  • We receive a Legal Action requiring us to do so
  • We believe a transaction is suspicious or potentially illegal
  • We are conducting a compliance investigation
  • We have reasonable suspicion of fraud or violation of these Terms
  • Required by law or regulation

Holds may remain in effect for as long as reasonably necessary to:

  • Complete an investigation
  • Comply with legal requirements
  • Await guidance from legal counsel or authorities

During a hold, you will not be able to:

  • Execute new transactions
  • Withdraw funds or cryptocurrency
  • Close your Account

12.4 Cooperation with Investigations

CustomersChain fully cooperates with law enforcement and regulatory authorities investigating potential criminal or regulatory violations.

We may disclose information about you, your Account, and your transactions without your consent if:

  • Required by law or legal process
  • Necessary to prevent fraud, illegal activity, or harm
  • Requested by government authorities in connection with an investigation
  • Necessary to enforce these Terms or protect our rights

12.5 Suspicious Activity Reporting

If we detect suspicious activity, we may:

  • File a Suspicious Activity Report (SAR) with FinCEN or other authorities
  • Freeze your Account pending investigation
  • Terminate your access to the Services
  • Decline to process transactions

We are prohibited by law from disclosing to you that we have filed or intend to file a SAR.

12.6 Economic Sanctions Compliance

CustomersChain complies with all applicable economic sanctions programs, including those administered by:

  • U.S. Treasury Department’s Office of Foreign Assets Control (OFAC)
  • United Nations Security Council
  • European Union
  • Other relevant jurisdictions

You represent and warrant that you are not:

  • Located in or a resident of a sanctioned country or territory
  • Listed on any sanctions list (including the SDN list)
  • Owned or controlled by a sanctioned person or entity
  • Acting on behalf of a sanctioned person or entity

If you become subject to sanctions, you must immediately cease using the Services and notify us.

We reserve the right to block or freeze any transaction involving a sanctioned person, entity, or jurisdiction.

13. PRIVACY AND DATA PROTECTION

13.1 Privacy policy

Our collection, use, and protection of your personal information are governed by our privacy policy, which forms part of these terms by reference.

by using the services, you agree to the collection and use of your personal information as described in our privacy policy.

You can review our full privacy policy here: https://customerschain.com/privacy-policy

We may collect and use information such as personal details, identification information, transaction data, technical data, and verification information only where necessary to operate the services, meet legal and regulatory obligations, prevent fraud, and maintain platform security.

We may share information with trusted service providers, payment partners, blockchain networks, professional advisers, or authorities where required by law.

we do not sell personal information for marketing purposes.

We apply reasonable technical and organisational safeguards to protect data. However, no system can be guaranteed to be completely secure.

Personal information is retained only for as long as needed to provide the services, comply with legal obligations, and resolve disputes. once no longer required, data is securely deleted or anonymised.

Depending on your location, you may have rights to access, correct, or request deletion of your personal information, subject to applicable laws.

14. LIMITATION OF LIABILITY

14.1 Disclaimer of Warranties

To The Maximum Extent Permitted By Law, The Services Are Provided On An “As Is” And “As Available” Basis Without Warranties Of Any Kind, Either Express Or Implied.

CUSTOMERSCHAIN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that the Services will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy, reliability, or completeness of any information or data
  • Warranties that the Services will meet your requirements or expectations

CUSTOMERSCHAIN DOES NOT WARRANT THAT:

  • The Services will be available at all times without delays
  • Defects or errors will be corrected
  • The Services are free from viruses or other harmful components
  • The results obtained from using the Services will be accurate or reliable

14.2 Limitation of Liability

To The Maximum Extent Permitted By Law, Customerschain Shall Not Be Liable For Any Indirect, Incidental, Special, Consequential, Or Punitive Damages, Or Any Loss Of Profits, Revenue, Data, Or Business Opportunities, Arising Out Of Or Relating To Your Use Of The Services, Whether Based On Contract, Tort, Strict Liability, Or Any Other Legal Theory, Even If Customerschain Has Been Advised Of The Possibility Of Such Damages.

14.3 Exclusions and Limitations

CUSTOMERSCHAIN SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR INJURY ARISING FROM:

  • Market Volatility: Price fluctuations, market crashes, or changes in cryptocurrency value
  • User Error: Incorrect wallet addresses, mistaken transactions, lost private keys, or forgotten passwords
  • Third-Party Actions: Actions or omissions by banks, payment processors, blockchain networks, wallet providers, or other third parties
  • Unauthorized Access: Hacking, phishing, account compromise, or unauthorized transactions (unless caused by our gross negligence)
  • Service Interruptions: Downtime, delays, technical issues, or system failures
  • Force Majeure: Events beyond our reasonable control (see Section 19.8)
  • Legal or Regulatory Actions: Government seizures, legal holds, or regulatory restrictions
  • Blockchain Issues: Forks, network congestion, protocol changes, or loss of consensus
  • Scams or Fraud: If you are defrauded by a third party

14.4 Basis of the Bargain

You acknowledge that the limitations of liability in this Section 14 are a fundamental basis of the bargain between you and CustomersChain, and that CustomersChain would not provide the Services without these limitations.

14.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

15. INDEMNIFICATION

15.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless CustomersChain and its affiliates, subsidiaries, officers, directors, employees, agents, contractors, licensors, and service providers (collectively, the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

  • Your use or misuse of the Services
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property rights or privacy rights
  • Any inaccurate, false, or misleading information you provide
  • Your negligence, fraud, or willful misconduct
  • Any transaction you conduct using the Services
  • Any dispute with another user or third party
  • Unauthorized access to your Account due to your failure to maintain adequate security

15.2 Defense and Settlement

CustomersChain reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with CustomersChain in asserting any available defenses.

You may not settle any claim without CustomersChain’s prior written consent.

15.3 Notice of Claims

You must promptly notify CustomersChain of any claim for which you are obligated to provide indemnification.

Failure to provide prompt notice may limit your indemnification obligations to the extent CustomersChain is prejudiced by the delay.

16. SUSPENSION AND TERMINATION

16.1 User-Initiated Termination

You may terminate your Account at any time by:

  1. Settling all outstanding transactions
  2. Withdrawing all funds and cryptocurrency
  3. Submitting a written termination request to support@customerschain.com

Upon termination:

  • You will no longer have access to the Services
  • Any pending trades will be canceled
  • You will remain liable for any obligations incurred before termination

16.2 Customers Chain-Initiated Suspension

We may suspend your Account or access to the Services immediately and without prior notice if:

  • We suspect fraudulent, illegal, or prohibited activity
  • You violate these Terms
  • We are required to do so by law or Legal Action
  • We determine that continued access poses a security or compliance risk
  • You fail to respond to KYC/AML requests
  • Your Account shows signs of compromise or unauthorized access

During a suspension:

  • You will not be able to execute new transactions
  • Pending transactions may be canceled or delayed
  • You may be required to provide additional information or documentation
  • We may conduct an investigation

16.3 Customers Chain-Initiated Termination

We may terminate your Account and permanently ban you from using the Services if:

  • You engage in prohibited activities
  • You repeatedly violate these Terms
  • We are unable to verify your identity
  • You fail to comply with KYC/AML requirements
  • We determine, in our sole discretion, that termination is necessary
  • Required by law or regulation

We may terminate your Account with or without prior notice.

16.4 Effect of Termination

Upon termination:

  • Pending Transactions: All pending trades will be canceled, and funds will be returned in accordance with Section 8
  • Data Retention: We will retain your information as required by law (typically 5+ years)
  • Outstanding Obligations: You remain liable for any fees, obligations, or liabilities incurred before termination
  • No Refunds: Fees already paid are non-refundable
  • Survival: Sections of these Terms that by their nature should survive termination will remain in effect, including Sections 9-15 and 17-19

16.5 No Liability for Termination

CustomersChain shall not be liable to you or any third party for any suspension or termination of your Account or access to the Services.

17. DISPUTE RESOLUTION AND ARBITRATION

17.1 Informal Resolution

Before filing any formal dispute, you agree to first contact CustomersChain to attempt to resolve the issue informally by:

Provide a detailed description of the dispute and your desired resolution. We will attempt to resolve the dispute within thirty (30) days.

17.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

If we are unable to resolve the dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including any question regarding the existence, validity, or termination of these Terms) shall be resolved by binding arbitration, except as provided in Section 17.7.

Arbitration Rules:

  • Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Consumer Arbitration Rules (if applicable)
  • The arbitration will be conducted by a single arbitrator selected in accordance with AAA rules
  • The arbitration shall take place in California or remotely via videoconference
  • The arbitration shall be conducted in English
  • The arbitrator’s decision will be final and binding
  • Judgment on the award may be entered in any court of competent jurisdiction

17.3 Class Action Waiver

You Agree That Any Arbitration Or Legal Proceeding Shall Be Conducted Only On An Individual Basis And Not In A Class, Consolidated, Or Representative Action.

You expressly waive your right to:

  • Participate as a plaintiff or class member in any class action lawsuit
  • Participate in any consolidated or representative proceeding
  • Seek relief on behalf of other persons or entities

This class action waiver applies to claims in arbitration, court, or any other forum.

If any court or arbitrator determines that the class action waiver is unenforceable, then the arbitration agreement in Section 17.2 shall be null and void.

17.4 Jury Trial Waiver

To The Extent Permitted By Law, You Waive Your Right To A Jury Trial For Any Disputes Arising Out Of Or Relating To These Terms Or The Services.

Any litigation that is not subject to arbitration will be decided by a judge sitting without a jury.

17.5 Small Claims Court

Notwithstanding Section 17.2, either party may bring an individual action in small claims court if the claim qualifies for such court and is brought on an individual basis.

17.6 Injunctive Relief

Notwithstanding Section 17.2, either party may seek injunctive or equitable relief in court to prevent irreparable harm, including but not limited to unauthorized use of intellectual property, breach of confidentiality obligations, or violations of applicable law.

17.7 Exceptions to Arbitration

The following disputes are not subject to arbitration and may be brought in court:

  • Claims related to the enforcement or validity of intellectual property rights
  • Claims seeking injunctive relief
  • Claims brought by government authorities or regulators

17.8 Severability of Arbitration Provisions

If any portion of this Section 17 is found to be unenforceable, the remainder shall remain in full force and effect, except as provided in Section 17.3.

18. GOVERNING LAW

18.1 Choice of Law

These Terms and any disputes arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

18.2 Jurisdiction and Venue

To the extent that any dispute is not subject to arbitration, you agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in the USA, California, and you irrevocably consent to the personal jurisdiction of such courts.

19. GENERAL PROVISIONS

19.1 Entire Agreement

These Terms, together with the Privacy Policy, Security & Compliance Policy, Risk Disclosure Statement, and any other policies incorporated by reference, constitute the entire agreement between you and CustomersChain regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

19.2 Amendments

CustomersChain reserves the right to amend these Terms at any time in accordance with Section 1.3.

No amendment will be binding unless made in writing and signed by an authorized representative of CustomersChain, except for amendments made in accordance with Section 1.3.

19.3 Assignment

You may not assign or transfer these Terms or your Account to any other person without CustomersChain’s prior written consent.

CustomersChain may assign or transfer these Terms or delegate its obligations at any time without your consent, including to an affiliate, successor, or acquirer.

19.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall remain in full force and effect.

The invalid provision shall be reformed to the extent necessary to make it enforceable while preserving the parties’ intent to the greatest extent possible.

19.5 Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

CustomersChain’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19.6 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties and do not create any third-party beneficiary rights, except as expressly provided in Section 15 (Indemnification).

19.7 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and CustomersChain.

You are an independent user of the Services and not an employee, agent, or representative of CustomersChain.

19.8 Force Majeure

CustomersChain shall not be liable for any delay or failure to perform any obligation under these Terms due to causes beyond its reasonable control, including but not limited to:

  • Acts of God, natural disasters, pandemics, or public health emergencies
  • War, terrorism, civil unrest, or government actions
  • Labor disputes or strikes
  • Internet outages or telecommunications failures
  • Cyberattacks, hacking, or denial-of-service attacks
  • Blockchain network failures or protocol changes
  • Banking system failures or payment processing disruptions
  • Regulatory or legal actions preventing performance

In the event of a force majeure, CustomersChain’s obligations will be suspended for the duration of the event, and we will make commercially reasonable efforts to resume performance as soon as practicable.

19.9 Notices

All notices to CustomersChain must be sent in writing to:

CustomersChain Inc 947 Enterprise Dr, Suite I Sacramento, CA 95825; Email: support@customerschain.com

All notices to you will be sent to the email address or mailing address you provided in your Account.

You are responsible for ensuring your contact information is current and accurate.

Notices are deemed received:

  • Email: 24 hours after sending
  • Mail: 3 Business Days after mailing

19.10 Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall control.

19.11 Headings

The headings and section titles in these Terms are for convenience only and do not affect the interpretation of these Terms.

19.12 Survival

The following sections shall survive the termination of these Terms and your Account: Sections 1.2 (Eligibility), 9 (User Obligations), 10 (Prohibited Activities), 11 (Risk Disclosures), 12 (Legal Compliance), 13 (Privacy), 14 (Limitation of Liability), 15 (Indemnification), 17 (Dispute Resolution), 18 (Governing Law), and 19 (General Provisions).

19.13 Electronic Communications

You consent to receive communications from CustomersChain electronically, including via email, platform notifications, or posting on our website.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

19.14 Feedback

If you provide CustomersChain with any feedback, suggestions, or ideas regarding the Services (“Feedback”), you grant CustomersChain a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback without any obligation to you.

20. CONTACT INFORMATION

If you have any questions about these Terms or the Services, please contact us:

CustomersChain Inc

Address: 947 Enterprise Dr, Suite I Sacramento, CA 95825

Phone:

  • sms: +1 (213) 290-4501
  • call: +1 (213) 444-3192

Email: support@customerschain.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (Excluding U.S. Federal Holidays)

Website: www.customerschain.com

ACKNOWLEDGMENT AND ACCEPTANCE

By Clicking “I Accept,” Creating An Account, Or Using The Services, You Acknowledge That:

  1. You have read and understood these Terms of Service in their entirety
  2. You agree to be bound by these Terms and all incorporated policies
  3. You understand the material risks of cryptocurrency trading
  4. You are eligible to use the Services and meet all requirements
  5. You will comply with all applicable laws and regulations
  6. You waive your right to a jury trial and class actions
  7. You agree to resolve disputes through binding arbitration
  8. You accept all limitations of liability and disclaimers of warranties

If You Do Not Agree To These Terms, You Must Not Access Or Use The Services.

© 2026 CustomersChain Inc. All rights reserved.