These Terms and Conditions (“Terms”) govern your access to and use of the CustomersChain Over-the-Counter (OTC) Bitcoin trading services.
By using our services, you agree to be bound by these Terms.
1. Agreement to Terms
1.1 Binding Agreement
By accessing or using our OTC services, you agree that you have read, understood, and accepted all of the terms and conditions contained herein.
1.2 Eligibility Requirements
You must be at least 18 years of age and legally capable of entering into binding contracts.
You are responsible for ensuring that your use of the service complies with local laws.
1.3 Updates to Terms
CustomersChain reserves the right to update these Terms at any time.
Material changes will be communicated via email or platform notification at least 7 days in advance.
2. Definitions
- “CustomersChain”: Refers to CustomersChain LLC, the operator of the OTC platform.
- “User” or “You”: Any individual or entity using the OTC platform.
- “OTC Services”: Private, off-exchange trading services facilitated by CustomersChain for high-volume transactions.
- “Fiat Currency”: Government-issued currency such as USD, EUR, etc.
- “Cryptocurrency”: Bitcoin (BTC) or other digital assets supported by the platform.
- “Trade”: A completed OTC transaction between parties for cryptocurrency and fiat.
3. Scope of Services
3.1 Nature of OTC Trades
CustomersChain offers a private trading service for high-volume transactions in Bitcoin and other supported digital assets.
The service includes quote generation, counterparty matching, and post-trade settlement.
3.2 No Custodial Services
CustomersChain does not act as a custodian of digital or fiat assets.
All transfers are peer-to-peer or mediated by licensed partners where applicable.
3.3 Availability
Services are not available in jurisdictions where cryptocurrency trading is prohibited.
It is your responsibility to ensure compliance with local regulations.
4. Account Creation & Verification
4.1 Registration
To access OTC services, users must create an account, providing accurate and complete personal or corporate details.
4.2 KYC/AML Compliance
CustomersChain complies with all applicable KYC/AML regulations.
Users must submit valid government-issued identification and, where applicable, corporate documentation.
4.3 Ongoing Monitoring
CustomersChain may periodically review user activity and request updated documentation to ensure compliance with regulatory requirements.
4.4 Account Suspension
We reserve the right to suspend or terminate accounts without prior notice for failure to comply with verification requirements.
5. Trading Process
5.1 Initiating a Trade
Users may submit a trade request via secure channels, specifying asset, amount, direction (buy/sell), and preferred settlement currency.
5.2 Quote Generation
CustomersChain will return a quote based on market conditions, counterparty interest, and order size.
Quotes are time-sensitive and subject to change.
5.3 Trade Confirmation
Once both parties agree to the quote, CustomersChain will facilitate communication and settlement instructions.
5.4 Settlement Timeline
Typical settlement occurs within 1 business day.
Delays may occur due to compliance reviews, bank processing, or blockchain congestion.
5.5 Minimum/Maximum Order Size
CustomersChain may impose trade size limits, which will be communicated in advance.
6. Fees
6.1 Transparent Pricing
All fees are disclosed prior to trade execution.
This may include service fees, banking fees, and network fees.
6.2 Fee Adjustments
We reserve the right to revise fees.
Any such change will be disclosed to users before affecting pending trades.
7. User Obligations
7.1 Compliance with Law
You agree not to use the platform for any illegal or unauthorized purpose, including but not limited to money laundering or terrorism financing.
7.2 Accuracy of Information
All information you provide must be accurate and kept up-to-date.
7.3 Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials.
Unauthorized access must be reported immediately.
8. Risks & Disclaimers
8.1 Market Volatility
Cryptocurrency markets are volatile, and you may lose all or a substantial portion of your investment.
8.2 No Advice
CustomersChain does not provide financial, legal, or tax advice.
All trades are executed at your own risk.
8.3 Technology Risks
You acknowledge the risk of system failures, network delays, and service interruptions.
9. Limitation of Liability
To the maximum extent permitted by law, CustomersChain shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or data, resulting from use or inability to use the services.
10. Suspension & Termination
10.1 User-Initiated Termination
You may terminate your account at any time after settling all outstanding transactions.
10.2 CustomersChain-Initiated Termination
We may suspend or terminate access for breach of these Terms, suspicious activity, or regulatory obligations.
10.3 Effect of Termination
All pending trades will be canceled, and eligible balances returned in accordance with applicable law.
11. Privacy & Data Protection
11.1 Data Collection
We collect personal and transactional data necessary for KYC/AML compliance, service delivery, and legal obligations.
11.2 Data Use
Your data will only be used for internal purposes and shared with third parties as required by law.
11.3 Privacy Policy
Please refer to our Privacy Policy for full details on how we handle your data.
12. Governing Law & Dispute Resolution
12.1 Jurisdiction
These Terms are governed by the laws of [Insert Jurisdiction].
12.2 Dispute Process
We encourage users to contact support to resolve any issues.
If unresolved, disputes will be handled via arbitration under [Insert Arbitration Rules], unless otherwise required by law.
13. General Provisions
13.1 Severability
If any term is held to be unenforceable, the remainder shall remain in full force and effect.
13.2 Entire Agreement
These Terms represent the entire agreement between the parties regarding OTC services.
13.3 Force Majeure
CustomersChain is not liable for delays or failure to perform due to causes beyond its reasonable control,
including natural disasters, governmental actions, or internet disruptions.
14. Contact Us
In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at:
- Phone: +1530-746-8609